Winning service quality scores are more than double industry average, indicating widening gap between industry leaders and laggards.
Portland, OR (February 19, 2014)—EdgeLink announced today it has been named to Inavero’s 2014 Best of Staffing™ Client list of award winners and has also earned the 2014 Best of Staffing Diamond Award for achieving five consecutive years of industry-leading satisfaction scores from the talent they place. Presented in partnership with CareerBuilder, the fifth annual Best of Staffing list provides the only statistically valid, objective service quality benchmarks in the industry and reveals which staffing agencies are delivering exceptional service to the permanent and temporary employees for whom they find jobs. Yet again, this year’s award outcome highlights a growing divide among the industry’s leaders and laggards, and identifies EdgeLink as one of the best staffing agencies for job candidates to call when they are in need of employment.
Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence. EdgeLink was one of 11 companies in the nation who earned the 2014 Best of Staffing Diamond Award for outstanding service over five consecutive years. Utilizing the Net Promoter® methodology, the 2014 Best of Staffing Talent winners achieved satisfaction scores nearly double the industry average. This contrast in scores is a clear indication that the firms who have earned the 2014 Best of Staffing Talent Award truly stand out for their service quality. EdgeLink received satisfaction ratings of 9 or 10 out of 10 from 73 percent of the permanent and temporary employees they placed, significantly higher than the industry’s average of 53% percent.
“It’s a distinct honor to not only be awarded Best of Staffing in Client Satisfaction but also be recognized with the Diamond Award signifying winning Best of Staffing in Talent for five straight years. These accomplishments are a direct reflection of the hard work of our team and the drive we all share to make this organization a success.”
–Mike Miadiach, Co-Founder and VP, EdgeLink
“Few things are more important to companies than the employees you hire,” said Inavero Founder and CEO Eric Gregg. “The same holds true for candidates on their quest for employment. Staffing agencies have proven to successfully connect companies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country**, yet so many companies and job seekers don’t take advantage of this expertise and resource. Our hope is that both companies and job candidates use the Best of Staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need.”
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
**Bureau of Labor Statistics
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive research partner.
Inavero’s Best of Staffing™ is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). The Best of Staffing winner lists are a central place that businesses and talent go to find the best staffing agencies to call when they are in need.
Jeff Miller, Managing Director