“[They have] good communication that made me feel like EdgeLink was really trying to understand my staffing needs and not just get candidates in front of me,” said Eric Evans, Digimarc

1. On a scale from 0 - 10, how likely are you to recommend EdgeLink to a friend or colleague?
   
   
2. What is the primary reason behind the rating you provided?
   
   
3. What is the one thing we could differently to increase the value of our services to you?

Here is how our clients responded:

A look at a few client comments:

“EdgeLink does a great job to understand the company, team culture and specific needs for an open position. They saved me a ton of time by bringing highly qualified candidates to the table for evaluation.”

“I have worked with EdgeLink for years and have not only been pleased with their performance and candidates, I like working with them all very much."

“My Account Rep did a great job of listening to my needs and doing a diligent job of pre-screening candidates, then presenting only those candidates who most closely matched my criteria.”

ANALYSIS
EdgeLink's Net Promoter Score (NPS)--overall client satisfaction for this survey is 75.9%. How does EdgeLink compare to other staffing firms in this category? Pretty well! The industry average was about 30% in Q4. The average rating from clients? On a scale of 1-10, EdgeLink scored 9.2, and the industry average score was 8.2.

"I have worked with Edgelink on a handful of occasions over the past 5 years. They have always been friendly, courteous, and seem to have my best interest at hand. They stand by me. Paychecks are always on time and accurate. And, they provide me with very competitive rates."

We ask our candidates three questions:

1. On a scale from 0 - 10, how likely are you to recommend EdgeLink to a friend or colleague?
   
   
2. What is the primary reason for the rating you provided?
   
   
3. What is the one thing we could differently to increase the value of our services to you?
   
   

Here is how our candidates responded:

A look at a few candidate comments:

" They have done a good job, and provided good feed-back as well as interview prep. They are friendly and interested."

" The people I've worked with at EdgeLink really do a good job trying to facilitate a match that works well for both the candidate and the hiring company. They are enjoyable to work with and technical enough to facilitate a real conversation about what type of position would be a good fit."

" I like the service EdgeLink provides. They go above and beyond my expectations.

ANALYSIS
EdgeLink's Net Promoter Score (NPS) -- overall candidate satisfaction for this survey is 62.2.1%. This score is significantly higher than the industry average of 28%. 68.9% of the respondents rated EdgeLink a 9 or 10, while the industry average for this rating is 50%.