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The 2014 Semi-Annual EdgeLink Loyalty Index Results Are In

ELIWe’re excited to announce that the latest results for our ELI customer and candidate survey are in! Semi-annually, Inavero administers the EdgeLink Loyalty Index (ELI). ELI measures EdgeLink’s Net Promoter Score and customer service performance directly from the customers and candidates we work with every day.

Being able to analyze our performance and making changes to improve service to our candidates and clients is the contributing factor to EdgeLink being awarded the 2014 Inavero Best of Staffing in Talent and Client Satisfaction.  The candid, honest feedback we receive each quarter serves as the bedrock for continuously improving our service quality.

What did our clients think?

Question: On a scale from 0 – 10, how likely are you to recommend EdgeLink to a friend or colleague?

Here is how our clients responded:

  •  Average score of 8.8
  • 66.7% rated EdgeLink’s service as a 9 or 10 (IT Staffing industry at large averages a score of 35% for clients)

A look at a few client comments:

The EdgeLink team consistently delivers high-quality candidates, understands the positions we’re hiring for, and seems to find the folks that nobody else can.  It is also true that the EdgeLink team has a very good understanding of the Portland Technology Market, companies, openings and potential candidates.

“Among all the recruiters we have engaged, we always find the best fitting candidates through EdgeLink.”

“Our Account Manager sets realistic expectations, provides great insight and asks great questions to make sure he understands both the technical skill set and personality fit we are looking for.”

 

What did our candidates have to say?

Question: On a scale from 0 – 10, how likely are you to recommend EdgeLink to a friend or colleague?
Here is how our candidates responded:

  •  Average score of 8.8
  • 68.4% rated EdgeLink’s service as a 9 or 10 (IT Staffing industry at large averages a score of 53% for candidates)

A look at a few candidate comments:

“I found a job that really enhances my career through EdgeLink.”

“The recruiter at EdgeLink has been awesome in not only placing me in a great job, but taking the time to stay in contact with me even after placement and making sure that I am still enjoying where I am.”

“Everyone at EdgeLink always has a positive attitude whenever I talk to them.  They have been the most attentive of any agency I’ve worked with.  They keep me informed every step of the way through the hiring process.”

 

What is ELI?

At EdgeLink, we are not satisfied unless our customers and candidates are satisfied. In order to find out how we are doing and to gain ideas for improving our technology staffing and recruitment services for our clients and candidates, we are committed to a quarterly customer service survey that we call “ELI” (EdgeLink Loyalty Index). This survey enlightens us to our customers’ and candidates’ opinions; and compares us to other staffing firms throughout the country.

Managed through the Inavero Institute for Service Research, feedback is collected using Net Promoter Survey®, safely stored and tabulated into actionable reports on our clients’ and candidates’ satisfaction with comparison benchmarks. Truth be told; ELI has become the foundation for EdgeLink’s continual improvement and customer satisfaction. 

Get in on the action

Interested in participating in our next survey? Send us an e-mail and we will gladly add you to our list. For more information about survey results, please contact our Portland office at 503-246-3989 or our Denver office at 303-953-4374.