Client and Candidate Satisfaction Top Priority for EdgeLink

Results are in for EdgeLink’s quarterly client and customer satisfaction, loyalty survey

Portland, OR (August 31, 2010)—EdgeLink, a boutique technology staffing firm, announced today that it achieved loyalty and satisfaction scores from clients and candidates well above the industry average in their quarterly ELi (EdgeLink Loyalty index) satisfaction and loyalty survey. Overall, EdgeLink’s scores were more than double the industry average for each category. The survey is conducted from the Inavero Institute for Service Research, an independent, third-party research firm that specializes in client and employee feedback for the staffing industry.

What are a few of the factors clients and candidates said differentiate EdgeLink from other staffing firms? According to comments on the Q3 2010 survey, EdgeLink’s consistently high level of professionalism, their process for screening candidates, the quality of their candidates, their responsiveness, their attention to detail throughout the engagement, their ability to match candidates’ skills and personality to opportunities, and their clear communication style are a few of the traits that set them apart.

The quarterly survey of EdgeLink’s clients and candidates establishes a loyalty score based on three key questions:

1. How likely are you to recommend EdgeLink to a friend or colleague? (On a scale from 0 – 10)
2. What is the primary reason behind the rating you provided?
3. What is the one thing we could do differently to increase the value of our services to you?

Based on the responses, EdgeLink’s loyalty score for clients was 81.3 percent, which is more than double the industry average of 40.8 percent. EdgeLink’s average rating from clients was 9.3 on a scale from 0 – 10, compared to an industry average rating of 8.4. As far as candidates, EdgeLink’s loyalty score was 54.5 percent, which is more than double the industry average of 22.2 percent. EdgeLink’s average rating from candidates was 8.7 on a scale of 0-10, compared to an industry average rating of 7.6. From an overall standpoint, EdgeLink scored a 58.1 percent, which is higher than the industry average and nearly four percentage points higher than EdgeLink’s Q2 2010 rating.

“We are really pleased to see our overall scores from clients and candidates continue to rise. EdgeLink is committed to customer satisfaction, and we strongly believe it goes hand-in-hand with achieving success for our clients and for our own company,” says Jeff Miller, Founder and Managing Director of EdgeLink. “We realize that our customers have choices and we are dedicated to working hard to make sure EdgeLink exceeds our customers’ expectations. It’s our commitment as a company to take these scores, review comments, and make adjustments to increase the value of our services for each of these groups accordingly.”

Each quarter EdgeLink appoints one internal employee as the “Torch Award” recipient for their dedication to going above and beyond in their service to clients and candidates. John Somera, Senior Technical Recruiter, was awarded the Q3 2010 Torch Award for his commitment to teamwork and for delivering his personal best to clients and customers alike each and every day. “EdgeLink is a company that is very focused on teamwork, and I am a true believer in the value we bring to our clients and candidates as a result of working together as a team. Each one of us strives to emulate ethical, sound principles that make EdgeLink the company that it is. We also value the feedback we receive from the ELi survey and scores. The feedback gives us a sense of where we stand and how we can improve to further meet the needs of our customers.”

About Inavero Client Surveys
Inavero offers the staffing industry's only validated industry benchmark. More than 1,000 participating firms and job candidates completed a rigorous client feedback process that included client surveys. Those firms whose clients rated their "willingness to recommend" the company higher than the industry benchmark received a "Gold Service Excellence Award," and a select few that beat the industry by more than 25 percent received the highest honor; the "Platinum Service Excellence Award." In 2009, EdgeLink was one of fewer than 10 percent of staffing firms in the U.S. to achieve such recognition since the program started in 2007. EdgeLink also earned a spot on Inavero’s inaugural 2010 Best of Staffing List, presented by CareerBuilder to recognize exceptional client service in the staffing industry.

About EdgeLink
EdgeLink is a boutique technology staffing firm with offices in Portland, Oregon, and Denver, Colorado. EdgeLink recruits the industry’s best mid- to executive-level technology professionals on a contract, contract-to-hire and direct-hire basis. Since the company’s inception in 2003, EdgeLink has earned recognition as the 100 Best Companies to Work For in Oregon by Oregon Business Magazine four years in a row: 2010, 2009, 2008 and 2007. This year, EdgeLink ranked 15th out of the Top 33 Companies. In addition, EdgeLink was recently named to Inavero’s inaugural 2010 Best of Staffing List presented by CareerBuilder to recognize exceptional client service in the staffing industry. EdgeLink also received the Inavero Platinum Service Excellence Award in 2009; and the Portland Business Journal named the company one of the Top 25 Technology providers in 2009, one of the Top 25 Staffing Firms in 2008, 2006 and 2005, and one of the Fastest Growing Private 100 in 2009 and 2007. To learn more, please visit www.edgelink.com.

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