EdgeLink Achieves New Standard for Loyalty Excellence

Quarterly survey recognizes firm for highest quarterly score for client satisfaction, loyalty

Portland, OR (September 21, 2009)—EdgeLink, a boutique technology staffing firm, announced today it achieved its highest loyalty score since implementing their quarterly ELi (EdgeLink Loyalty index) survey to evaluate client satisfaction and loyalty. The survey is conducted from the Inavero Institute for Service Research. Inavero is an independent, third party research firm that specializes in client and employee feedback for the staffing industry.

A survey of EdgeLink’s clients established a loyalty score based on two key questions:

1. (On a scale from 0 – 10) How likely are you to recommend EdgeLink to a friend or colleague?
   
2. What is the primary reason for your answer?
   

Based on the responses, EdgeLink’s overall loyalty score was 53 percent more than double the 2009 industry average of 24 percent, with an overall average rating of 8.6 on a scale from 0 – 10. EdgeLink thrust forward in the quarter by 15 percentage points, whereas their overall score was 38%.

Each quarter EdgeLink appoints one internal employee as the “Torch Award” recipient, to the person who achieves the highest overall scores from their customers. John Somera, Contract Services Technical Recruiter was awarded the Torch Award for achieving an overall loyalty score of 70.7%, with an overall average rating of 9.1 on a scale from 0 – 10. Somera says, “I’m very proud to receive the Torch Award for the quarter, relationships, loyalty and commitment is very important and I’m doing my best to reciprocate that to our customers. I’m not trying to do anything different, but just trying to accomplish what our values are as an organization by making a positive impact in the community”.

Inavero offers the staffing industry's only validated industry benchmark. Five hundred participating firms completed a rigorous client feedback process including client surveys. Those firms whose clients rated their "willingness to recommend" the company higher than the industry benchmark received a "Gold Service Excellence Award," and a select few that beat the industry by more than 25 percent received the highest honor; the "Platinum Service Excellence Award." In Q1/09 EdgeLink was one of fewer than 10 percent of staffing firms in the U.S. to achieve such recognition since the program started in 2007.

About EdgeLink
EdgeLink is a Portland-based, technology staffing firm that recruits the area’s best mid-to-executive-level technology professionals on a contract, contract-to-hire and direct-hire basis. EdgeLink’s client companies include Digimarc, Sharp Laboratories, RuleSpace, Ensequence, Biamp Systems, RNA Networks. Since its inception in 2003, EdgeLink earned the 100 Best Companies to Work for in Oregon by Oregon Business Magazine three years in a row: 2009, 2008 and 2007. In addition, the Portland Business Journal named the company one of the Top 25 Technology providers in 2009, one of the Top 25 Staffing Firms in 2008, 2006 and 2005, and one of the Fastest Growing Private 100 in 2009 and 2007.

MEDIA CONTACT
Jeff Miller
jeff@edgelink.com
(503) 246-3989

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